Carpet Cleaners E2 Privacy Policy
This Privacy Policy explains how Carpet Cleaners E2 collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaners E2 customers and potential customers in our service area, including those who contact us for quotations, make bookings, or use any of our cleaning services.
Who we are and scope of this policy
Carpet Cleaners E2 is a local carpet and upholstery cleaning business providing services to residential and commercial customers in the E2 area and surrounding neighbourhoods. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers personal data collected through our website, over the phone, by messaging services, in person, or through any other communication channel we use to provide and manage our services.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, home or business address, billing address, and general location details relevant to service provision. Contact information, such as your preferred contact method and any other information you provide when contacting us to request a quotation, make a booking, or ask a question.
Service and transaction information, such as details of the services you request, dates and times of appointments, access instructions, property type, room details, and any notes relevant to the cleaning services you need. We may also record information relating to invoices, payments received, payment method type, and basic transaction references. We do not store full payment card numbers or security codes when you pay via a third party payment processor.
Communications and correspondence, such as records of messages, queries, complaints, feedback, and any other communications you send to us or that we send to you in relation to our services.
Technical and usage information, where applicable, such as basic website usage data that may be collected through your browser or device when you visit our website. This may include your IP address, device type, pages visited, and time spent on our site. We use this information to help improve our services and understand how people use our website.
How we collect your data
We collect personal data directly from you when you contact us by phone, message, online form, or in person to request information, a quotation, or to make a booking. We may also receive personal data when you respond to any marketing that we carry out or when you provide feedback or reviews about our services.
In limited cases, we may receive your details from a third party who books our services on your behalf, such as a relative, landlord, letting agent, or business contact. In these situations, we treat your personal data in accordance with this Privacy Policy and will provide you with appropriate information about our processing where possible.
Lawful bases for processing
We rely on the following lawful bases under data protection law to process your personal data:
Performance of a contract. We process personal data where it is necessary to enter into or perform a contract with you, such as when you request a quotation, make a booking, or ask us to carry out cleaning services at your property. This includes using your contact details, address, and service information to arrange and complete the job and to manage billing.
Legitimate interests. We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, maintaining appropriate business records, and carrying out basic marketing to existing customers in a proportionate way.
Legal obligations. We may process personal data where necessary to comply with legal obligations, such as tax, accounting, or regulatory requirements, and to respond to lawful requests from authorities.
Consent. In limited circumstances we may rely on your consent, for example where required for certain types of marketing communications. You can withdraw your consent at any time, although this will not affect the lawfulness of processing before withdrawal.
How we use your personal data
We use the personal data we collect about you for the following purposes:
To provide our cleaning services, including arranging appointments, visiting your property, carrying out the requested work, and managing follow up visits if needed.
To communicate with you about quotations, bookings, changes to appointments, service updates, invoices, and payments.
To manage customer accounts and records, including maintaining a history of services provided, issuing receipts, and responding to aftercare queries.
To handle feedback, questions, and complaints, and to resolve any disputes that may arise in connection with our services.
To operate, monitor, and improve our website and services, including monitoring website traffic and usage patterns.
To comply with legal and regulatory requirements, including tax and accounting obligations, and to protect our rights and the rights of our customers.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf. These may include:
IT and hosting service providers who store data and enable us to run our website and internal systems.
Payment processing providers who handle card or electronic payments on our behalf. These providers process your payment details securely and in line with data protection and payment industry standards.
Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business and to meet legal requirements.
In some cases, we may also need to share data with public authorities, regulators, law enforcement agencies, or courts where required by law or where necessary to protect our rights or the safety of others.
Whenever we use processors, we ensure that appropriate contracts and safeguards are in place requiring them to process your personal data securely and only in accordance with our instructions and applicable law.
Data retention
We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
Customer and service records, including basic contact details, booking information, and invoice records, are typically kept for a period that aligns with legal and tax requirements. Communications relating to queries, feedback, and complaints are retained for a period that allows us to manage our relationship with you and respond to any issues that arise.
After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
International transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is given appropriate protection. This may include relying on adequacy regulations, using standard contractual clauses, or implementing other lawful safeguards as required by data protection law.
Security of your data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it to perform their duties, using secure systems for storing and transmitting data, and regularly reviewing our security practices.
While we take steps to protect your personal data, no transmission or storage system can be guaranteed to be completely secure. You are encouraged to take your own precautions when communicating with us and when providing personal data.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and there is no legal obligation to retain it.
Object to the processing of your personal data where we rely on legitimate interests, including objection to direct marketing.
Request restriction of processing in certain situations, for example while we consider a request you have made to correct or object to our processing of your personal data.
Request portability of certain personal data in a structured, commonly used, and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on consent as the lawful basis for processing your personal data. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to Carpet Cleaners E2, you can contact us using the usual contact details you use to arrange our services. We may need to verify your identity before responding to your request. We will respond within the time limits set by data protection law.
You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly, so we encourage you to contact us first so that we can try to resolve any issues.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Carpet Cleaners E2 customers and prospective customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
